Customers

Customers

Our customers range from Business-to-Business Distributors, Commercial Laundry Companies to Domestic Customers. We have the manufacturing capacity to supply our range of products to all our customers without any compromise on service.

Business-to-Business Distributors

We manufacture, produce & supply in mass, predominantly white label & sub brand laundry & hygiene products for business-to-business distributors throughout the UK, for re sell onto end users & other businesses. In addition, we also have the flexibility to provide boxed or container packaging to sizes that suit the customer.

Commercial & Trade Companies

We manufacture, produce & supply laundry & hygiene products direct to commercial & trade customers within the healthcare, hospital, education & leisure industries. We are also in a position to provide the same products & service to procurement companies that buy in high quantities to supply to their own bank of clients.

Domestic Customers

Recently we have launched our new laundry detergent brand ‘WashDayz’ specifically targeted to domestic customers. This brand is now available to buy from prominent reseller websites such as Ebay and Amazon.

Customer Service

Good customer service is at the heart of our business, and we continually aim to provide exceptional service which leaves our customers feeling valued and respected. This enables us to stand out from the competition, helps us to maintain our excellent reputation and encourages our customers to purchase from us again and again.

Dedicated Key Account Manager

Our experienced Key Account Managers are assigned specific customer accounts and they dedicate their time to ensuring the customers’ needs are met and in a timely manner. Our excellent provision of service leaves our customers feeling secure and open to approach us with any difficulties they may face, safe in the knowledge that we will assist them in finding a resolution.

Customer Relations Strategy

To ensure we deliver excellent customer service we have implemented a customer relations strategy which includes:

  • Having a full understanding of our customers’ needs and wants
  • Treating our customers respectfully
  • Acting on promises made to the customer
  • Being approachable and handling any complaints and returns gracefully
  • Exceeding customer expectations
  • Going out of our way to help our customers and solve any issues
  • Dedicated Key Account Manager for each client

Customer Relations Strategy

To ensure we deliver excellent customer service we have implemented a customer relations strategy which includes:

Having a full understanding of our customers’ needs and wants
*
Treating our customers respectfully
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Acting on promises made to the customer
*
Being approachable and handling any complaints and returns gracefully
*
Exceeding customer expectations
*
Going out of our way to help our customers and solve any issues
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Dedicated Key Account Manager for each client

What our customers say…
“Caterkwik have partnered with Innovation Chemicals for over a decade. Throughout, we have been extremely happy with the superb service and comprehensive product portfolio. Product performance, value, flexibility in terms of branding and bespoke options is second to none. Everything is backed up with genuine first-class service from Jeannie and the team. Thank you.”
“Innovation Chemicals have been a premium manufacturing partner to our company for many years. They manufacture excellent products, on time, at very competitive prices. Their management, customer service and production teams are always very responsive and efficient, ensuring that deliveries meet our tight deadlines to meet maintain our stock levels of their hugely popular, quickly selling products. We have no hesitation in recommending Innovation Chemicals.”
“As a long standing customer of Innovation Chemicals I can easily say I wouldn’t go anywhere else for my products. Our customer/supplier relationship has developed into a great partnership where an understanding of our stock requirements has been paramount to their efficient service. The chemicals we buy have been made to our specifications and are professionally packaged to our meet our standards. Going above and beyond seems to be the nature of their customer service and this attitude has helped us on many occasions. I would have no hesitation in recommending Innovation Chemicals to those looking for competitive prices, high quality products and fantastic customer service.”
“Innovation Chemicals have been one of our suppliers now for over 3 years, in all this time the quality of products and standard of service has been exceptional, long may they continue”
“It is our pleasure to say that we have enjoyed working with Prime/Innovation for a number of years and it is our experience that they are consistent in their product delivery, offer a fair price point and have a wide range to choose from. The Prime/Innovations customer service team is excellent (particularly Jeannie). Whatever your question or query is they will endeavour to answer and resolve it in a prompt and effective way. As they have grown they have maintained perspective and we envisage working with them for years to come.”
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